What's actually happening when your washer won't drain
The wash finished, the drum's full of water, and the machine just sits there. Annoying, but usually not expensive.
Draining is a simple job: the drain pump pushes water out through a filter and a hose into your standpipe. If any point in that path is blocked, or the pump doesn't run, the water stays put.
The good news is that most no-drain problems live in the easy-to-reach parts. A pump filter clogged with a lost sock is far more common than a dead pump.
Your first job is to figure out whether water can't get out (blockage) or the pump isn't trying (electrical or mechanical failure). Everything else follows from that.
The usual suspects, ranked
After years of these calls, the order rarely changes. Start at the top and work down.
The drain pump filter is the winner by a mile. It's designed to catch small junk, and eventually it catches too much. On front-loaders it's behind a little panel at the bottom front, and a lot of owners never knew it existed.
The drain hose is next. It kinks whenever someone shoves the machine back into place, and it collects lint over time. A five-minute check back there solves more problems than people expect.
The pump itself is third. Real pump failures happen, but they're less common than the two clogs above them. A pump that hums but moves nothing usually has a jammed impeller, not a burned motor.
The lid switch or door lock is the sneaky one. The machine feels fine, fills, agitates, then quits before draining because it never got the all-clear that the lid was shut.
Control board faults sit at the bottom. They're real but rare, and they usually come with error codes or other odd behavior.