Privacy Policy

What we collect

When you use the diagnose tool, we collect the symptom description you type, which is required. You can also add optional details like your region, your home's age, and your home's type. These optional fields help make your report more relevant, but you can leave them blank.

If you create an account with an email magic link, we store your email address so we can send that link and tie your reports to your account. You can browse guides and get a free preview without an account.

Photos and uploads

Adding a photo is optional. If you upload one, it is compressed in your browser before it leaves your device, then stored in private cloud storage. We use it to help generate your diagnosis report.

Photos are not shown publicly. We do not currently auto-delete photos after analysis. If you want a photo removed, email us at support@homesymptom.com and we will handle the request.

How diagnosis works

When you submit the diagnose form, we pass your description, any optional details, and any photo to automated analysis tools we use to generate your report. The report is an educational starting point, not a professional inspection or a guaranteed diagnosis.

Your personalized report links and account pages are meant for you, not for search engines, so we ask search engines not to index them.

Payments

Paid reports and subscriptions are handled through Stripe Checkout. Stripe processes your card details directly. We do not see or store your full card number.

We receive payment status information from Stripe, such as whether a payment succeeded and whether a subscription is active, so we can unlock the right content for you.

Cookies and sessions

We use a browser cookie or session to connect you as a guest to the reports you generate. This link lasts about 30 days so you can return to your reports without an account.

If you clear your cookies or use a different browser or device, a guest session will not carry over.

How we use your data

We use what you provide to generate your diagnosis report, show it back to you, run your payments, and let you access your account or guest reports. We also use basic technical data to keep the site working and secure.

We do not sell your personal information.

Sharing and service providers

We share information with the service providers that make the site run. These include our cloud hosting and storage provider, our payment processor, and the automated analysis tools we use to create your report. They handle data on our behalf to provide these functions.

We may also share information if the law requires it, or to protect the safety and rights of our users and our service.

Retention and deletion requests

We keep your reports and any related details so you can access them. Guest sessions are tied to your browser for about 30 days. We do not currently auto-delete uploaded photos.

You can ask us to delete your photos, reports, or account data by emailing support@homesymptom.com. Please send your request from the same email tied to your account when possible so we can find your records.

Children

HomeSymptom is intended for adults handling home repair questions. It is not directed to children, and we do not knowingly collect personal information from children.

Security

We use reasonable technical and organizational measures to protect your information, including private storage for uploads and a trusted payment processor for card handling. No method of storage or transmission is perfectly secure, so we cannot promise absolute security.

Changes to this policy

We may update this policy as the service changes. When we do, we will update the effective date at the top of this page. Significant changes will be reflected here.

Contact

For privacy questions or deletion requests, email us at support@homesymptom.com.