Legal
Refunds and Cancellations
Here is how one-time report unlocks and monthly subscriptions work, and when a refund may apply.
Effective July 20, 2026
One-time report unlock
A one-time unlock gives you access to a full diagnosis report. Because the report is generated and delivered right away, unlocks are generally final once the full report is available to you.
If something went wrong, such as a failed report, a duplicate charge, or a technical error that stopped you from getting your report, contact us and we will make it right.
Monthly subscription
A monthly subscription renews automatically until you cancel. You can cancel at any time, and your access continues through the end of the current billing period.
Canceling stops future charges. We do not generally refund the current period once it has started, unless required by law or covered by the situations below.
When a refund may apply
We will consider a refund for clear billing errors, duplicate charges, or a service failure on our end that prevented you from receiving what you paid for.
We look at these requests case by case and try to be fair. Where your local law gives you refund rights, those rights still apply.
How to request a refund
Email support@homesymptom.com with the email address you used, the approximate date and amount of the charge, and a short description of the problem.
This helps us find your payment quickly and respond faster.